Below FAQ are some common concerns of our customer before purchasing, if you have other questions, please contact us.
Note: We currently ship the products to the following countries: Australia, Canada, Hong Kong SAR China, Singapore, and the United States. For customers living in the countries where our international shipping is currently not available, we are trying to our best to provide the shipping service to them. So, please wait for a while.

We ship all of our products to customers via DHL

FREE SHIPPING ON ORDERS $80+
Shipping fee costs US $15 Flat rate shipping on orders under US $80

TAXES AND CUSTOMS

** Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

Notice: We, unfortunately, don't ship the items to APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses.

Your order will be shipped 2~3 business days after payment has been processed. Otherwise, they are shipped the following business day. Please note that Weekends and Korean holidays are not considered business days.

If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email help@ohora.us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.

International orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.

We apologize for the inconvenience you have experienced. If your ohora semicure nail package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at help@ohora.us.
Please include photos of your packing slip and any damage.
Note: Please be noted that the protection semicured gel is only included with the gem strips since it is used to protect your nails before applying the gem semicured gel on your nails.
Yes, your 100% satisfaction is important to us. We allow 30 day returns for all product. Please email help@ohora.us.
Note: If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact help@ohora.us for assistance.

It protects your nail from damages by the crack, air bubbles, oil, and moisture.
* Gem nails USE ONLY - apply protection semicured gel before the gem nail
Please be noted that the protection semicured gel is only included with the gem strips since it is used to protect your nails before applying the gem semicured gel on your nails.
To remove the semicured gel, repeatedly wetting the enclosed wood stick with a remover and push the stick gently from the edges to the cuticle to minimize your nail damage (Remover is not included in the package).
ohora products can last up to 17 days. Please clean any impurities on your nails using the prep pad included in the box before applying. Then press the semicured gel firmly on the surface of your nails from the cuticle line to the nail edge. Finally use the UV gel lamp to cure in order to make it last up to 17 days.
Yes, because ohora semicure nail is made of the actual gel which is only cured upto 60%. Therefore, it must be cured with UV/LED lamp to complete it.
TIP 1 - It is recommended to cure 1 or 3 times
TIP 2 - It is compatible with any gel lamp (6W or more)
* Please don't let the unused nails to be exposed the lights of lamp which may cause them harden.
ohora semicure nail contains 30 pieces in 15 different sizes which can perfectly be attachable to any various nail sizes. If you can't find your size, pick the closest size that might fit your nail and strecth it slightly to make it fit perfect.
* Make sure your hand and nail are clean and dry to keep its adhesion longer.
Detatch the semicured gel in the opposite direction of cuticle line, apply it slightly apart from the cuticle line.
Base gel - when you remove, it may cause the damage to the surface of your nails due to an adhesion of base gel. So, we would recommend you to apply semicure nail without base gel.
Top gel - ohora semicure nail is already made with top gel, but if you want it last longer, we would recommend you paint top gel polish on top and around the edges.
* Please use a gel polish when you want to paint it over the top.
1. Avoid direct sunlight, and please store the unused strips in the box. Exposure to UV or sunlight may cuase the semicured gel harden.
2. Store the product at room temperature (68°F to 86°F). If stored under low temperatures, the semicured gel can harden. In the case that happens, place the nails in a warm environment to make it soften back.
* Place the hardened semicured hel under body temperature for 10 minutes to soften it again.
ohora semicure nail is safe and certified by various safety certification test. However, we would recommend you to ask the doctor before use it if you are pregnant.
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